SHIPPING AND RETURN POLICY
By purchasing any product from NYHairmall.com, you ("Customer") agree to be bound by the terms and conditions listed below. You and NYhairmall agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and NYhairmall.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from NYhairmall.com.
Most of our packages are sent by UPS. If you chose UPS or UPS was chosen for you, please check your tracking number for the latest updates about your order. Please note, UPS does not deliver on weekends unless express Next Day Air Saturday mail. If the order is past due, there is no scheduled delivery date, or the tracking information lists an exception or note that the package has stopped moving on to its destination, please contact customer support and we will file a claim.
UPS 2 DAY SAVER: 2 business days as long as the order is made before 3pm EST
Some of our packages are sent by USPS. Packages generally take 2-8 business days to deliver after shipment date, but can take longer (Please note, "business days" means full business days, not counting the time it takes for processing). USPS only offers Delivery Confirmation which is not tracking, but will lt you know when the item has been delivered. Customers can file a claim with USPS after 5 business days for priority mail if the package is still not yet delivered. The only guarantee delivery date is by expediated mail.
USPS Priority Express Mail: 1-3 business days, depending where you are located. Insured and signature confirmed, unless requested to be waived.
USPS First Class International Mail: 14 business days or more, not insured, and not suggested. It is generally dependable, arriving with a week or two 95% of the time.
But packages can "sit in customs" for up to 4-6 weeks. Lost package claims may be filed between 45-90 days after shipment. Customers use this method at your own risk.
Returns & Replacements
If the returned items are not same condition with when they were sent, we will refuse or send them back to you with a shipping charge. Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund.
1919 NOSTRAND AVENUE
BROOKLYN, NY, 11226
- Products are returnable within 7 Business days from delivered date.
- Returns may take up to 10 business days to complete processing.
Ineligible Items for return- Wigs and ponytails are not returnable due to hygienic reasons.
- Clearance, special sale, final sale, and special order items are not returnable/refundable.
- Any products used, damaged by customers, missing pieces and/or packaging materials are ineligible for return/refund.
Mon-Sat Est 9:30am to 6:30pm